Resolving Conflict in the Workplace
Through scenarios and shared examples, this workshop will help you gain a better understanding of conflict in the workplace, and the proper way to resolve conflict. This workshop will outline the differences between personal and professional conflict and help you identify your personal style of resolution.
Define conflict resolution, and understand the impact that conflict in the workplace can have.
Describe the many different styles of conflict resolution.
Identify your personal style of conflict management.
Outline the necessary steps involved with resolving conflict.