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  • ARCHIVE: 2011 IT Group Accomplishments
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Metrics
  • Handled almost 2700 IT related service requests.
    • 2367 Technical Requests
    • 330 IT Purchasing Requests
Administration
  • Re-alignment of IT, facilities, and classroom technology functions 
  • Performed analysis to compare the SoIC technical staff and 5 other CIC institutions. 
  • Worked to justify and create the Tier 1 manager position.
Web Infrastructure
  • New Course Home Pages
  • New Graduate Student Listing
  • Significant support for the web infrastructure projects including best.indiana.edu
Enterprise Systems
  • New Room Assignment and Door key management system
  • Significant Graduate Management System Development
Windows Systems
  • Migration of administrative systems to 64-bit Windows 7
  • Migration of clients from Communicator to Lync.
Apple Systems
  • Roll-out of Lion
  • New iPad policy management server infrastructure
Linux Systems
  • Migration of systems from RHEL5 to RHEL6
Equipment Upgrades
  • New KVM VM Servers (2) to support enterprise and research needs
  • New IE009 Security Lab (25 systems) 
  • New ServeIT Lab Systems (4) 
  • New dedicated laptops (3) to support the Career Services Area. 
  • New High speed scanner for Graduate Services
  • Upgraded LH035 Laboratory Machines (20) 
  • Lifecycle replacement of enterprise printers (5) 
  • Migration of equipment in LH125 to LH008.
Purchasing
  • Improved receiving workflow to reduce paper and streamline the vendor payment process.
  • Research lab equipment specification, purchase, and setup
    • Tom Sterling
    • Martin Swany
Asset Management
  • Upgrades to the HWDB and improvements to the processes used to maintain accurate data.
Machine Room Infrastructure
  • Unified monitoring solution
  • Developing Plans to consolidate machine room operations into Lindley Hall and the Data Center.
Engineering
  • Completed IE010 Robotics Lab Infrastructure
  • Ongoing development of new laboratories for the Computer Structures and Hardware courses in the CS program.
Service
  • Informatics Camp support and instruction
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