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  • How do I ask for help with a technology or facilities issue?

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Requests related to technology, facilities, web, and communications issues at the School of Informatics and Computing can be submitted using the SICE Service Desk.  This is the primary mechanism for support in the School and it allows us to efficiently track and document issues and uses the IU Footprints software system.


There is also an email interface to the Service Desk that you can reach by simply emailing sicehelp (at Your email will end up in the same place as if you submitted your request using the Service Desk. One advantage of using the Service Desk instead of email is that the web form helps guide you to supply all the information we will need to resolve your problem as quickly as possible. However, you are welcome to use email if you prefer not to use the Service Desk.

Walk-In Support

If using the Service Desk or email is not practical or preferred, you can stop by and visit a staff member Monday thru Friday from 8:00am-4:00pm in Luddy Hall, room 2101.